Hertz Attempts to Remake

Hertz luxury cars for sales

We had a very unhappy experience with Hertz' Rent2Buy program. After reserving a Kia, we were to be informed when it was ready to pick up at the Sac Airport. It wasn't ready the day it was supposed to be (1st red flag but well okay) and was supposed to be ready the next day. The next day I was told that the car was ready but maybe not ready but then no, definitely ready. After making the long journey to the airport on a Friday night with my husband and autistic son, we were told it was never ready that day and the rental folks implied that the Hertz Auto Sales office on Fulton was dumb enough to tell us it was. The airport employee couldn't have cared less-I hate people who won't meet my eyes when delivering bad news.

One of the big issues with confirming whether it was ready or not was that Hertz Sales was never able to confirm with the airport folks by phone, for two days. That seemed odd. Then Steve the sales guy at Hertz said he received a confirming email that okayed picking it up. I spoke to him twice about that-HE didn't seem to be jerking me around. Then to get out there that night and be told that the car wasn't even on the premises was doubly irritating, and she implied that Steve was lying and they were easy to reach by phone. Clearly SOMEONE does not have their act together!

Although the car was a great deal and I would have loved to have it (but maybe we dodged a bullet on this one...what takes 2 days to fix???), we were able to find another one (better) the next day from a car dealer and now I would never deal with Hertz again, and especially the airport location. We have had some bad issues with simply renting from Hertz in the past couple of years (TWO blown tires on different vehicles-seriously!?!) but this is the last straw. I don't blame Steve at the sales office but I just wish that whoever is the Rent2Buy location day manager at Sac Metro Airport would realize that their abysmal customer service just lost a great sale and a bad yelp review. And by the way it would have been an easy deal-we'd already been pre-approved for a loan!!

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