What is luxury of life?

Decisions, decisions, decisions. This is what I feel like my life as a luxury travel business owner has been all about lately and is probably something most of us in this industry can relate to. Every day, there is a series of decisions to be made ranging from which hotel should I book the client into for his last-minute business trip to who should I hire as additional support to is it time to fire a particular client to what time should I leave for the airport to catch my 6 a.m. flight? Small decisions, big decisions, it varies everyday, but what stays consistent is that I need to remember to stop and think each decision through (if only momentarily) before making the mistake of not following my gut.

One of the best pieces I have gotten as a business owner was to always trust your instinct. When something feels off, be it a relationship with an independent contractor or a client, it typically is. And, while it’s easy enough to think that it might somehow change for the better, when we know that it’s time to alter or end a relationship, the best thing we can do is to do it without wasting time better spent.

The right decisions are not always the easy ones in the luxury travel business. It can be very tempting to continue to working with a wealthy, high-spending client. But at the end of the day, if seeing an email from that client in your inbox makes you cringe, then it’s time to make the right decision to let that client find a different luxury travel advisor. The longer I work in this business, the more important I realize the importance of only working with people who are pleasant to deal with and who appreciate what I and my team do for them.